01Can I replace the fuse box without refurbishing the property?
Yes. You can enquire about the consumer unit on its own. We assess what the replacement involves and identify any associated electrical work, without assuming you want new lighting, a kitchen project or a whole-home renovation.
02What should I ask the building manager before booking?
Ask about contractor access, permitted working hours and how access to relevant shared areas is arranged. Send us any building requirements so these can be considered before confirming a date. The exact permissions depend on the work and the property.
03Does replacing my flat's board include the communal electrics?
Not unless that work has been separately assessed and agreed with the responsible party. The flat's consumer unit and the building's shared installation have different scopes. Access to a communal area does not mean its electrics are included in your quotation.
04Can I work from home during the appointment?
Do not plan on normal use of mains-powered equipment or Wi-Fi during the outage. We can discuss the expected programme, but if you need dependable power for meetings or other commitments, make alternative arrangements for that period.
05What happens if you discover another fault?
We explain the finding, its effect on the agreed work and the proposed next steps, including any additional cost. A circuit presenting danger cannot be returned to use merely to complete the original scope; safety takes priority while further work is agreed.
06Can I send an existing electrical report?
Yes. Include the complete report and schedules, where available, rather than only its summary page. This helps us understand the recommendations already made. We will still establish what assessment is needed for the proposed replacement.
07Can somebody else provide access on my behalf?
Please discuss this when booking. Distinguish between the person opening the property, the person authorised to approve work and the person receiving the handover. They may be different people, and having their details agreed helps avoid delays.
08Will the new certificate replace my EICR?
No. The EIC records the replacement work; an EICR has a separate inspection purpose. If a landlord, managing agent or another party has requested an EICR, do not assume the replacement certificate fulfils that request.
Do you install new consumer units as well as replace existing fuse boxes?
Yes. PEP installs new consumer units within agreed residential refurbishment and rewiring projects, as well as replacing existing boards. We assess the supply, proposed circuits and any wiring to be retained before specifying the equipment. An additional board or relocation is considered separately where the project requires it.