Are you registered installers for Vaillant and Viessmann?
Yes. PEP is a Vaillant Advance Installer and a Viessmann Trained Installer. We install both brands in Hammersmith W6 and arrange the manufacturer registration for the qualifying package agreed in your quotation.
Is the extended boiler guarantee or warranty an extra charge?
No. The extended manufacturer cover specified for a qualifying PEP Vaillant or Viessmann installation is included at no additional cost. Eligible packages can provide up to 10 years with Vaillant or up to 12 years with Viessmann. The exact term depends on the model, accessories and applicable scheme; it is confirmed before installation. Manufacturer conditions and annual servicing requirements apply. Annual servicing is charged separately.
Can the new boiler stay inside my existing cupboard?
Possibly. We check dimensions, manufacturer clearances, connections and maintenance access. Retaining the cupboard should not make future servicing impractical.
Will I need to replace every radiator?
Not automatically. Existing radiators and pipework are assessed for condition, suitability and performance. Necessary repairs or changes are identified in the scope.
Can you replace a boiler in a leasehold flat?
Yes, where the flat has an individual boiler and the proposed work is suitable. Any relevant freeholder, managing-agent or shared-area requirements need resolving before work begins.
Is a combi suitable if we have two bathrooms?
It can be, but bathroom count alone does not decide suitability. Simultaneous use, incoming supply and the appliance’s hot-water capability matter. Some households benefit from retaining stored hot water.
Is the PowerFlush an additional charge?
It is included in PEP’s boiler replacement package. The survey establishes the circuit’s condition and identifies any separate repairs or limitations affecting the work.
How long will we be without heating and hot water?
That depends on the installation. We explain the expected interruption before booking. Relocations, conversions and substantial pipework changes generally involve more work than a replacement in the same position.
Does poor heating mean the boiler needs replacing?
Not necessarily. Controls, circulation problems, valves or contamination can produce similar symptoms. The cause should be established before committing to a replacement.
What if my apartment has an HIU?
An HIU connected to communal heating is not an individual gas boiler. Check the arrangement with your building manager and let us know when enquiring; it requires a different assessment.
What will I receive after installation?
Relevant commissioning information, operating guidance and confirmation of the applicable notification and manufacturer-registration arrangements. We also explain servicing requirements attached to the selected manufacturer protection.